Made to order
Every BLOCKER is made to the measurements submitted with your order.
Allow approximately 4–7 weeks for manufacture before dispatch.
UK delivery
Standard UK delivery is free.
Once dispatched, you will receive tracking information. Delivery timing after dispatch depends on the carrier and the destination.
Changes to an order
If you notice a mistake after ordering, contact us immediately.
Because BLOCKER is made to your measurements, we may be unable to change or cancel an order once manufacture has started.
Change-of-mind returns
BLOCKER is made to the customer's specification. Custom-made and personalised goods are generally excluded from the normal distance-selling change-of-mind cancellation right.
This does not affect your legal rights if goods are faulty, damaged, not as described or otherwise fail to meet applicable consumer law.
Damaged or incomplete delivery
Please tell us as soon as possible and, where practical, within 7 days. Include photographs of the packaging, the product and the delivery label.
The 7-day request helps us investigate quickly and does not remove any statutory rights you may have.
Fit issues
Measurement-related fit problems are handled under the separate BLOCKER Fit Promise — claim within 30 days of delivery.
Refunds
Where a refund is agreed, BlockerBlinds.com will process it to the original payment method without undue delay. Bank and payment-provider processing times can vary.
Contact
BlockerBlinds.com
10 Barningham Way
Kingsbury Trading Estate
London NW9 8AU
United Kingdom
Email: sales@blockerblinds.com